In order for us to expedite your request
for repair service of your ViewEra product,
please follow our RMA procedure. Be
advised that you will receive an RMA
number and complete instructions via
fax or e-mail. Thank you for your time.
|1. Fill out the
RMA (Return Merchandise Authorization) Request
|Incomplete RMA form will cause
delay in process of service.
|2. Send us the copy
of purchase invoice ( issued by reseller
You can fax or email the purchase invoice to us. Fax No.: (909)595-3708, Attn: Customer Service Dept.; Email: firstname.lastname@example.org
RMA number will be issued within 24 hours after receiving both RMA request form and a copy of purchase invoice.
|3. Print the RMA
number clearly on the outside of the shipping
returned to ViewEra for repair/replacement must have
an RMA number. The RMA number must appear
on the outside of the shipping box to expedite the RMA process.
|4. RMA product
must be shipped prepaid except DOA
need to be shipped prepaid except DOA. The product had better be shipped with the
original packaging. Otherwise, the product can be shipped in a
double walled corrugated box with solid foams
transportation. If you don't have
the proper packaging, you can
purchase them at any local U-Haul, Ryder,
Mailbox etc., or similar vendors.
be liable for any damage occurred in transit
which could result in additional charges
to your repair or replacement. Therefore, we suggest that
you insure your package for the purchase
Send your product to:
20526 Carrey Road
Walnut, CA 91789
RMA Request Form